Ombudsman Program and Filing a REALTOR® Ethics Complaint
REALTORS® set themselves apart from other real estate practitioners by voluntarily adhering to a strict Code of Ethics. Even with the best of intentions, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients.
Ombudsman Program - Before filing an Ethics complaint
What is the Ombudsman Program?
How to File an Ethics Complaint
- Review the Code of Ethics.
- Complete the Ethics Complaint Form. Explain why you believe an Article(s) was violated. Any ethics complaint must cite an Article since that is the standard by which REALTORS®' conduct is judged.
- The Grievance Committee will review the form. View the infographic below for the Grievance Committee review process.
Click here to view a copy of the National Association of REALTORS® (NAR) Code of Ethics and Arbitration Manual which governs the policies of the Baldwin County Association of REALTORS® with respect to all hearings.
REALTOR® Professional Standard Forms
Full Packet: Introduction, Before You File, and NAR Ethics E-1
Introduction Letter to Potential Complainant
Before You File an Ethics Complaint
